We want you to be happy with your order.

If something isn’t right, you’re welcome to return your item within 14 days of delivery.

Returns

To be eligible for a return:

• The item must be unused and in its original condition
  
• It must be returned in its original packaging
  

To initiate a return, please contact us at hello@hokuostudio.com with your order number.

Refunds

Once we have received and inspected your return, your refund will be processed to your original payment method.

Please note that it may take a few business days for the refund to appear, depending on your provider.

Return shipping

Unless the item is damaged or incorrect, return shipping costs are the responsibility of the customer.

Damaged or incorrect items

If your order arrives damaged or incorrect, please contact us as soon as possible at hello@hokuostudio.com and include:

• Your order number
  
• Photos of the issue
  

We will make it right.